Tuesday, October 9, 2012

Southwest Airlines Philosophy

 "Turbulence is inevitable but misery is optional", said Southwest Airline's CEO Howard Putnam at an event I heard him speak at last year. The theme of his talk was "succeed through turbulence" and he really presented a great message.

On one particular Southwest flight I was boarding, the flight attendant had hidden herself in the overhead luggage compartment and was popping her hand out as

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